Perspektif Balanced Scorecard dalam Pengelolaan Pendidikan
Abstract
Balanced Scorecard (BSC) merupakan pendekatan baru terhadap manajemen, yang dikembangkan pada tahun 1990-an oleh Robert Kaplan (Harvard Business School) dan David Norton (Renaissance Solution, Inc.). BSC menyarankan bahwa kita melihat suatu kinerja organisasi dari empat perspektif berikut: (1) The Learning and Growth Perspective, (2) The Business Process Perspective, (3) The Customer Perspective, dan (4) The Financial Perspective.References
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